clsImportSupportIssue Class

public class clsImportSupportIssue : clsImportBase

Public Class clsImportSupportIssue
	Inherits clsImportBase

public MARIInterface.clsImportSupportIssue CreateSupportTicket() {

    MARIInterface.clsImportSupportIssue ticket = new clsImportSupportIssue();
    ticket.BusinessPartnerCode = "10002"; // SELECT CardCode FROM OCRD
    ticket.Company = 1;
    ticket.ProductID = 100000; // SELECT ProductID FROM MARISupportProduct
    ticket.VisibleInternOnly = false;
    ticket.Status = clsImportSupportIssue.eSupportTicketStatus.Open; //SELECT ID FROM MPHotlineSettings WHERE Setting=1
    ticket.Priority = clsImportSupportIssue.eSupportTicketPriority.Important; //SELECT ID FROM MPHotlineSettings WHERE Setting=3
    ticket.ResponsibleType = clsImportSupportIssue.eSupportTicketResponsibleType.Employee;
    ticket.Responsible = "0002"; //Projektleiter, Paula
    ticket.BriefDescription = "Ticket created with MARIInterface";
    ticket.ProductVersions = "100000;100001"; //SELECT ProductVersionID FROM MARISupportProductVersions WHERE ProductID=100000

    if (!oMPInterface.bImportSupportIssue(ticket, MARIInterface.clsImportBase.eImportMode.ValidateAndImport)) {
        throw new Exception(oMPInterface.oErrors.PrintErrors());
    } else {
        return ticket;
    }
}

private clsImportSupportIssue UpdateSupportTicket(int lTicketID) {
    clsImportSupportIssue oUpdate = new clsImportSupportIssue();
    //Mandatory field to load the existing ticket
    oUpdate.IssueID = lTicketID;
    //only set the properties you like to be overwritten
    oUpdate.BriefDescription = "New Descript" + DateTime.Now.ToShortDateString() + " " + DateTime.Now.ToShortTimeString();
    oUpdate.Priority = clsImportSupportIssue.eSupportTicketPriority.Block;
    //clsImportBase.eImportMode.Update = enables the update mechanism (load original and patch changed properties)
    if (oMPInterface.bImportSupportIssue(oUpdate, clsImportBase.eImportMode.Update)) {
        return oUpdate; //will return the ticket (header) with all properties
    } else {
        LogFail($"UpdateSupportTicket: {oMPInterface.oErrors.PrintErrors()}");
        return null;
    }
}

public void CreateSupportTicket() {
    UTMARIWebService.MARIWebService oWebService = oGetWebService();

    UTMARIWebService.SupportTicketInfo ticket = new UTMARIWebService.SupportTicketInfo();
    ticket.CardCode = "10002"; // SELECT CardCode FROM OCRD
    ticket.CompanyCode = 1;
    ticket.ProductID = 100000; // SELECT ProductID FROM MARISupportProduct
    ticket.Internal = false;
    ticket.TicketStatus = 1; //open SELECT ID FROM MPHotlineSettings WHERE Setting=1
    ticket.Priority = 1; //SELECT ID FROM MPHotlineSettings WHERE Setting=3
    ticket.ResponsibleType = UTMARIWebService.eResponsibleType.Employee;
    ticket.Responsible = "0002"; //employee Projektleiter, Paula
    ticket.TicketHead = "Ticket created with WEBService";
    ticket.ProductVersions = "100000;100001"; //SELECT ProductVersionID FROM MARISupportProductVersions WHERE ProductID=100000
    //Create ticket via web service.
    ticket = oWebService.MARITicketCreateChange(clsTestEnvironment.MARIPROJECT_USER, clsTestEnvironment.MARIPROJECT_PWD, ticket);

    if (ticket.TicketCode == 0) {
        Assert.False(true, "oWebService.MARITicketCreateChange failed: Error=" + ticket.TicketHead);
    } else {

        //Add a text note to the ticket.
        UTMARIWebService.SupportTicketAttachInfo oAttach;
        oAttach = oWebService.MARITicketAddAttachment(clsTestEnvironment.MARIPROJECT_USER, clsTestEnvironment.MARIPROJECT_PWD, ticket.TicketCode,
            "test@test.com", "Here is the attachement text", "", "", "", "", "", "");
        if (oAttach.TicketAttachmentCode == 0 && oAttach.ErrorReturn != null) {
            Assert.False(true, "oWebService.MARITicketAddAttachment failed: Error=" + oAttach.ErrorReturn);
        }
    }

}