clsImportSupportIssue Properties

Brief Description of the Issue mandatory field

Reference for the SAP-Businesspartner. OCRD.CardCode. See Company for the required company id (1,2,3...).

ChangeAtDate

ID of the SAP-Company. Logical linked to the SBO Database(Schema). Standard=1

NVARCHAR(120) ContactPerson. Name of the client contact person source of the issue.

ContactPerson2ID ChannelPartner Contact Person

Contrcat for time keeping to the support ticket

Contract position for time keeping to the support ticket

Link to customer support product link = link between a product and a customer.

Wenn true, Create and update will not send notification emails based on the settings. It will silence the mechanism

Optional Field Due Date at the Ticket.

Group1

Group2

Group3

Base dimension of the issue. If the field is ommited, SupportIssue will be default.

The behaviour of each dimension depends on the specific settings you can apply

See clsImportSupportIssueeHotlineClassType for the five dimensions

Date of the Issue

Unique ID for the Import to write the result back to the DTW This value is not stored in the Database. The Value is changed after a successfull import to the correct support ticket id

Typ of the Issue for example Bug. Types can be defined. For default types see clsImportSupportIssueeIssueTyp.

Medium of the Issue for example EMail. List can be defined. For default see clsImportSupportIssueeSupportTicketMedium.

Link to parent ticket. Only used, if ParentType=ChildTicket

Special mode to have one ticket linked to several customers in child tickets

Project phase for time keeping to the support ticket. Only in conjunction with the Project property.

Priority of the Issue for example Importend. Prorities can be defined. For default see clsImportSupportIssueeSupportTicketPriority.

Reference for the Product. Mandatory field

Linked Module(s). List seperated by ";" SELECT ProductModuleID FROM MARISupportProductModules WHERE ProductID=xx

Linked version(s). List seperated by ";" SELECT ProductVersionID FROM MARISupportProductVersions WHERE ProductID=xx

Project for time keeping to the support ticket

Flag to show, if a ticket has been read by a support technician

NVARCHAR(120) Reference Text of the Issue

Main text of the issue. Can be used with limited HTML format

Responsible key field.

• clsImportSupportIssueeSupportTicketResponsibleType.Employee = 3: Link to employee master. See clsImportEmployee. Linked Field: View: MARIEmployeeMaster.EmployeeNumber: :Table: MPPersonenstamm.Personalnummer
• clsImportSupportIssueeSupportTicketResponsibleType.SupportGroup = 4: Link to support group. Linked Field: View: MARISupportGroup.GroupId: :Table: MPHotlineGruppe.HotlineGruppenID
• clsImportSupportIssueeSupportTicketResponsibleType.ContactPerson = 5: Link to ERP Contact Person. table ORPC in the SBO Database.

Type of the linked responsible. See clsImportSupportIssueeSupportTicketResponsibleType.

link to a service level agreement definition.

Solution method of the Issue for example Completed. List can be defined. For defaults see clsImportSupportIssueeSupportTicketSolutionApproach.

estimated solved date

Status of the Issue for example Open. List of status can be defined. For default status see clsImportSupportIssueeSupportTicketStatus.

Link to a support group handling this request. Can be used in parallel to the Responsible (Linked to employee and still to the support group)

(Old mechanism)ID of a existing Support Ticket to change it If this value is 0 -> creation of a new ticket This value is changed after a successfull creation of a ticket (Please use now the update mechanism)

NVARCHAR(50) Variant

Hide this support issue (ticket) from the client

Link to a ticket workflow. (if 0 will be automatically applied)