| Table Name: | MPHotlineSLA |
| View Name: | MARISupportSLA |
| Group: | Group: SupportProduct |
| Description: | Support Module: Service Level Agreement Master |
| ClassID: | 319. See Overview of ClassIDs by table. |
| Field | View(engl.field)/Type | Description | Related |
|---|---|---|---|
| SLA_ID | SLA_ID INT Primary |
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| Matchcode | Matchcode NVARCHAR (100) Index |
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| Description | Description NVARCHAR (100) |
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| SLACalendar | SLACalendar INT |
MPKalender.KalenderID | |
| SLAOffHourMode | SLAOffHourMode INT |
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| SLALink | SLALink INT |
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| SLAOption1 | SLAOption1 INT |
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| SLAOption2 | SLAOption2 NVARCHAR (50) |
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| InAktiv | Inactive SMALLINT Index |
Hide dataset | |
| WorkFlowID | WorkFlowID INT Index |
MPHotlineWorkFlow.WorkFlowID | |
| ErstanlageID | CreateUser NVARCHAR (4) |
MPBenutzer.Benutzer (WHERE BenutzerTyp=1) | |
| Erstanlage | CreateDate Datetime |
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| AenderungID | ChangeUser NVARCHAR (4) |
MPBenutzer.Benutzer (WHERE BenutzerTyp=1) | |
| Aenderung | ChangeDate Datetime |
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| UpdateStamp | UpdateStamp INT |
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| Memo | Memo NTEXT |
| Table | Description | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MPCustomerEquipmentCard | Advanced table to sbo standard customer equipment card | ||||||||||||
| MPEquipmentCategory | EquipmentCategory: Cagetory Master | ||||||||||||
| MPEquipmentDetails | Equipment: Master Data "date from" based | ||||||||||||
| MPHotlineAnfrage | Support Module: Support Tickets, Tasks, Ideas, Dev Task, HR Tasks
The type of ticket is defined by the field HotlineClassType.
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| MPHotlineProdukt | Support Module: Support Product: Master Data | ||||||||||||
| MPHotlineProduktKunde | Support Module: Support Product: Customer Product Link | ||||||||||||
| MPHotlineSLANotification | Support Module: Service Level Agreement Notifications | ||||||||||||
| MPHotlineSLASettings | Support Module: Service Level Agreement Settings |