| View Name: | MARISupportSLA |
| Based on table: | MPHotlineSLA |
| Group: | Group: SupportProduct |
| Description: | Support Module: Service Level Agreement Master |
| ClassID: | 319. See Overview of ClassIDs by table. |
| Field | Table(Germ.field)/Type | Description | Related |
|---|---|---|---|
| SLA_ID | SLA_ID INT Primary |
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| Matchcode | Matchcode NVARCHAR (100) Index |
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| Description | Description NVARCHAR (100) |
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| SLACalendar | SLACalendar INT |
MARICalendar.SLACalendar | |
| SLAOffHourMode | SLAOffHourMode INT |
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| SLALink | SLALink INT |
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| SLAOption1 | SLAOption1 INT |
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| SLAOption2 | SLAOption2 NVARCHAR (50) |
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| Inactive | InAktiv SMALLINT Index |
Hide dataset | |
| WorkFlowID | WorkFlowID INT Index |
MARISupportWorkflow.WorkFlowID | |
| CreateUser | ErstanlageID NVARCHAR (4) |
MARIUser.CreateUser (WHERE BenutzerTyp=1) | |
| CreateDate | Erstanlage Datetime |
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| ChangeUser | AenderungID NVARCHAR (4) |
MARIUser.ChangeUser (WHERE BenutzerTyp=1) | |
| ChangeDate | Aenderung Datetime |
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| UpdateStamp | UpdateStamp INT |
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| Memo | Memo NTEXT |
| Table | Description | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MARISupportIssue | Support Module: Support Tickets, Tasks, Ideas, Dev Task, HR Tasks
The type of ticket is defined by the field HotlineClassType.
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| MARISupportProduct | Support Module: Support Product: Master Data | ||||||||||||
| MARISupportProductCustomer | Support Module: Support Product: Customer Product Link | ||||||||||||
| MARIEquipmentCategory | EquipmentCategory: Cagetory Master | ||||||||||||
| MARIEquipmentDetails | Equipment: Master Data "date from" based | ||||||||||||
| MARISupportSLANotification | Support Module: Service Level Agreement Notifications | ||||||||||||
| MARISupportSLASettings | Support Module: Service Level Agreement Settings | ||||||||||||
| MARICustomerServiceObject | Advanced table to sbo standard customer equipment card |