This function provides the planner the option to plan employees or
resource pools according to the maintenance intervals, e.g. plant
inspection always on the first working day of the quarter.
Service contracts can be billed at fixed price per defined period
or at real cost. The billing wizard suggests the service contracts
for this purpose.
A web-based customer portal enables the customer to record and
track alerts for his plants. These are forwarded with email
notifications to the person responsible for the respective plant.
The Web Client allows the service staff to record the performed
services online.
A maintenance contract is a special form of periodic accounting that allows defining a contract position which can be billed by percentage, for example based on the price of a software license contract.
The Support Desk provides an overview of all alerts sorted by
customer, priority, date or current status.
Email correspondence with the customer can be stored with the
respective alert.
 SAP Product Available |
Partner Product Available |
 SAP Product Available with Future Releases |
 Partner Product Available with Future Releases |
 Future Focus |