ProjectManagement based on SAP Business One > Customization > Support Tools

See also

 

Provides you with extended documentation package that covers most of the functionalities in the application together with instant access to interface that allows you to open call for the support service, and get warning for possible expected problems.


The following business goals and objectives can be achieved through the implementation of these processes:


Support Tools
Support Desk for SAP Business OneSAP Component or Feature Available
If a problem occurs, use this feature to search for known solutions in the SAP Support database or send messages to the support organization. This feature is located on the Help Menu.

To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    Remote Support PlatformSAP Component or Feature Available

    Remote support platform for SAP Business One is an automated tool that allows an end-to-end support of our customer base. RSP can proactively monitor the health status and integrity of customer databases and send the results to SAP support which is able to notify the partners and administrators about known issues.

     
    Tracing and LoggingSAP Component or Feature Available
    Enables the collection and storage of system messages related to the SAP Business One application and databases in a structured plain text (*.txt) format file that can be used to track problems, and accelerates the analysis and resolution processes. In addition, the user can configure the level of details to be written into the log file.
     
    Application Messages Documentation & LogSAP Component or Feature Available

    Hundreds of error messages in SAP Business One are provided with link to further information in the message itself. By clicking the link you can access information about the error cause and resolution.

    All SAP Business One application messages are listed in the System Message Log window, that enables you to keep track of them and also when available to access relevant help pages.
     
    User DocumentationSAP Component or Feature AvailablePartner Product Available

    Technical and additional documentation is installed with the application, and is easily accessible from the Help menu. In previous releases this documentation was available only on the product CD and so was often unavailable to the end-user.

    The Welcome screen provides the user with essential links to documents, training,  and web pages that are especially helpful when you start working with SAP Business One.

    more...

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    Context Sensitive HelpSAP Component or Feature AvailablePartner Product Available
    Provides general to detailed explanation in the window level, on processes, functionality and field in the core application of SAP Business One. The user can reach the required information through the content tree (which is parallel to the application menu), by using the search engine, or by pressing the F1 key from the relevant window.   more...

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    Field Level HelpSAP Component or Feature Available
    Provides the user with explanation about selected field. The field level help is activated by right-clicking on the required field and selecting the option What's this? from the context menu. The What's this? option is provided only for fields where additional information is needed, and can provide added value to the user. The same as the online help, the field level help is translated to all languages supported by SAP Business One.

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus