ProjectManagement for Engineering Companies > Customization > Support Tools

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SAP Business One provides users with an extended documentation package that covers most of the functionalities in the application, as well as instant access to the interface, which allows them to open calls for the support service, and get warnings for possible expected problems.




The following business goals and objectives can be achieved through the implementation of these processes:


Support Tools
SAP Business One EarlyWatch AlertSAP Component or Feature Available
Enables the user to receive information on the performance of the system. This helps to prevent system problems before they actually happen. The data is collected from the SAP Business One system and exported to the SAP system for analysis. The results of the analysis are replicated to the SAP Service Marketplace where you can access them. Additionally, you can receive all analysis reports via e-mail directly to your inbox. The EarlyWatch Alert is implemented as a service in the SAP Business One Service Manager.

To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    Support Desk for SAP Business OneSAP Component or Feature Available
    If a problem occurs, use this feature to search for known solutions in the SAP Support database or send messages to the support organization. This feature is located on the Help Menu.

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    User DocumentationSAP Component or Feature Available

    Technical and additional documentation is installed with the application, and is easily accessible from the Help menu. In previous releases this documentation was available only on the product CD and so was often unavailable to the end-user.

    Welcome screen provides the user with essential links to documents, training,  and web pages that are helpful mainly for the begiNning of work with SAP Business One

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    Context Sensitive HelpSAP Component or Feature Available

    SAP Business One provides general to detailed explanations in the window level on processes, functionality, and fields in the core application. Users can access the required information through the content tree (which is parallel to the application menu), by using the search engine, or by pressing the F1 key from the relevant window.   

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    Field Level HelpSAP Component or Feature Available

    The application provides users with explanations about selected field. The field level help is activated by right-clicking the required field and selecting the option What's this? from the context menu. The What's this? option is provided only for fields where additional information is needed, and can provide added value to the user. Just as the online help, the field level help is translated into all languages supported by SAP Business One.

    To fully utilize this functionality, the following products should be evaluated

  • SAP Business One

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus