| Table Name: | MPHotlineSLASettings |
| View Name: | MARISupportSLASettings |
| Group: | Group: SupportProduct |
| Description: | Support Module: Service Level Agreement Settings |
| ClassID: | 320. See Overview of ClassIDs by table. |
| Field | View(engl.field)/Type | Description | Related |
|---|---|---|---|
| SLASettingID | SLASettingID INT Primary |
||
| SLA_ID | SLA_ID INT Index |
MPHotlineSLA.SLA_ID | |
| SupportType | SupportType INT Index |
||
| Priority | Priority INT |
||
| ReactionTimeMin | ReactionTimeMin INT |
||
| SolvingTimeMin | SolvingTimeMin INT |
||
| FeedbackTimeMin | FeedbackTimeMin INT |
||
| ColorCode | ColorCode INT |
||
| ReactionTimeMode | ReactionTimeMode INT |
||
| SolvingTimeMode | SolvingTimeMode INT |
||
| FeedbackTimeMode | FeedbackTimeMode INT |
||
| WorkFlowID | WorkFlowID INT Index |
MPHotlineWorkFlow.WorkFlowID | |
| Option1 | Option1 INT |
||
| Option2 | Option2 INT |
||
| UpdateStamp | UpdateStamp INT |